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how the heck do I renew my membership?

 
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PostPosted: Mon Jun 20, 2005 9:50 am    Post subject: how the heck do I renew my membership? Reply with quote

The "Select Membership Period" drop down box is empty.
I'd love to renew, but I can't figure out how.
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TimThompson



Joined: 09 Sep 2004
Posts: 38
Location: Houston, Texas

PostPosted: Mon Jun 20, 2005 10:05 am    Post subject: Memberships renew automatically.... Reply with quote

Hi,

Your Candlestick Forum membership will renew automatically through our system using the credit card that was provided when you originally signed up. Your card will be billed every 30 days automatically until you cancel.

If you cancel accidentally or cancel and want to sign up again, you will simply go through the entire sign-up process again. Some steps will be eliminated since your info is already in our database.

Also, if you cancel and have time left on your membership before it expires, the system will not allow you to sign up for a new membership until your previous membership has expired.

Tim
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PostPosted: Mon Jun 20, 2005 10:34 am    Post subject: Reply with quote

OK I understand it will automatically renew, but I don't want it to.
I have a quarterly membership. I want a monthly.
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TimThompson



Joined: 09 Sep 2004
Posts: 38
Location: Houston, Texas

PostPosted: Mon Jun 20, 2005 10:55 am    Post subject: Instructions... Reply with quote

The best way to handle this is to follow the instructions below:

1. Cancel your current membership. There is a link in the Member Area where you can do this. Once you cancel, you will have access to the Member Area until your current quarterly membership expires.

2. Use your membership until the system deactivates you as a Member at the end of your quarterly membership period. At that time choose the monthly membership option and re-sign up. You will then be auto-billed every 30 days until you cancel.

The system has been programmed to not display sign-up options for new memberships as long as your current membership is active.
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PostPosted: Mon Jun 20, 2005 12:26 pm    Post subject: Reply with quote

OK
Thanks Tim !!!
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